FAQ

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Payments and security

All direct payment gateways adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments.

All payment processing and vital customer information is quick, easy and secure.

Learn more about our store's secure checkout experience (powered by Shopify) here .

We accept payments from major credit card companies such as Visa, Mastercard and American Express.

Apple Pay, Google Pay, V-Pay, Afterpay.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping may take up to 9 business days.

Due to global supply chain challenges, shipping times may be longer than usual.

Shipping rates may vary by region and are calculated at checkout.

Shipping Policy .

Yes, we offer free shipping for domestic orders over a total of €.

Check your cart to see the current offer on free shipping..

Yes, we ship our products worldwide.

Please note that free shipping is not applicable for international orders and shipping rates may vary by region.

Warranty and repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturing defects.

The warranty covers any manufacturing, design or material defects. Please notify us within 1 month of discovering any defects.

It does not cover knocks, misuse, or other problems not attributable to manufacturer defects.

Returns & Refunds

Yes, we offer full and partial refunds.

Request more information about our refund policy.

A refund request can be submitted within 15 days of purchase.

If the product and packaging are unopened and undamaged, you are entitled to a refund.

If the package has been opened and the product has been used, you are entitled to a partial refund.

In the event that a product has been damaged and the damage is not covered by the warranty, you are not entitled to a refund.

Check our Terms of Service to see if you are eligible for a refund.

When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.

When an order includes free shipping, only the cost of return shipping is paid by the customer.

Made easy

Make a return easily from your account.

Worldwide shipping

Express shipping worldwide.

Customer service

Ask us anything, we will be happy to help you.